FAQ

Q1: Are you a trading company or manufacturer ?
A: We are a manufacturer with OEM/ODM service.

Q2. What’s your MOQ?
A: Usually the MOQ of each aluminum extrusion profile for signs is 500kgs, but it will be different according to dimension of
aluminum profile.

Q3. What about the lead time?
A: Average for 12 working days, open mould for 7 days and mass production for 10 days
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.

Q5. How to proceed an order?
A: Firstly let us know your requirements or application.
Secondly we quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Finally we arrange the production.

Q6: Do the products of all the colors are the same with same surface treatment?
A: No. about powder coating, the bright-color will higher than white or gray. About the Anodizing, colorful will higher than
silver, and black higher than colorful.

If you have any questions, Please do not hesitate to contact us.

We have 24 hours 7 days online E-mail: bruce@xmalv.com